For guidance on how to use the SingSnap Recorder, please visit our illustrated tutorial.
What kind of equipment/microphone do I need?
You do not need to have any fancy equipment to record on SingSnap. Some people use headsets or built in mics, while others purchase expensive condenser mics. For the best recording experience, we do recommend a minimum of a simple microphone as well as headphones or ear buds. Using headphones and turning off your speakers will give you a richer music sound without feedback.
While USB mics can be used with SingSnap, you will find it difficult to hear yourself while you are singing with headphones as they do not provide a loop back to the listener.
Lastly, you will see some mention external mixers. You can get a perfectly good sound without the use of this equipment, but if you are looking for a little more control over vocal effects, you can certainly invest in one, but it is not necessary.
Do I need to download anything to use SingSnap?
Yes, you must have the Adobe Flash Player installed on your computer. The Flash Player is a free download and can be found on Adobe's website.
Why do I get Dropout Detected?
Sometimes, the "sync" cannot be corrected with the "Adjust Timing" option, here's why...
Sometimes, when you are recording, the voice track suffers small "dropouts", where a tiny part of the recording goes missing. You can replicate this by opening another program or web page while recording. What is happening is the recorder doesn't get enough of your computer's time, and just doesn't record a few moments of the sound. With "Enable Music" unchecked, you'd probably never hear this. But when you check "Enable Music", you will hear both the voice and the music side by side. Since your voice track is missing some small parts, the track will actually be shorter than the music track.
So, at the beginning of the song the sync might be OK, but as the song goes on (and as the dropouts occur) the sync will gradually get worse and worse. Unfortunately at this time there is nothing that can be done about this. You'll have to try recording this song again.
Here's what you can do to help prevent this:
Most of the time, this can be stopped by closing all the unnecessary programs that are running on your computer. Obviously, it's easy to close all the programs in the bottom bar, but did you know that for every icon in the System Tray (by the clock) there is a program running too? So if you have a lot of icons down there, you have a lot of programs running. You can right click on each icon and see if an exit option exists. You shouldn't need to close your antivirus or firewall software, but you can try to close them for troubleshooting purposes.
Once all the unnecessary programs are closed, close your browser and reopen it. In one single window and tab, go to SingSnap.com and try to record a song again.
Another culprit could be a program that loads when your webcam is in use. WebCam Max, ManyCam, or the tools that come with Logitech cams can all take a LOT of computer time away from the recorder.
If you continue to have trouble please contact SingSnapSupport for further assistance.
My voice isn't in sync with the music.
If you have checked the "Enable Music" box sometimes the recording starts a little earlier or later than usual, which causes your voice to sound a little early or late in the final mix. Use the Adjust Timing plus and minus buttons to slowly adjust the timing one way or another.
Why is the timing of the voice and music wrong after I've saved the recording?
Once you save your record and you've listened to it, you might find that the timing or volume levels are a little bit different than you expected from the preview.
You can remix it as many times as you need to adjust things. Just go to ACCOUNT - RECORDINGS, and click the edit icon beside the song you wish to remix. You'll see the link to remix the song there. Remixing is available for 7 days after the recording was created, after that remixing is no longer available.
What kind of privacy settings can I use?
There are actually 4 different levels of privacy you can save your song under.
- Public: Anyone can view the recording.
- Private: Only you can view the recording.
- Inner Circle: Only members you invite and add to your Inner Circle can view the recording. (This is a Gold Member feature.)
- Members Only: Only members who are not blocked by you, and who are logged into SingSnap can view your recording.
What is the difference between Open Duet and Allow Duets?
An 'open duet' is an unfinished recording that requires a second voice to fill in the missing parts. We recommend you mark those as Open Duets so that your fans and friends can easily identify which recordings are available for dueting. When you 'allow duets', it simply means you are giving the community permission to sing along with your recording, even if it is not an official 'open duet'.
Recordings I listen to are choppy or stop and start.
This could be caused by several things. The most common cause is related to your internet speeds. Sometimes your speeds may be a bit slower than normal. When this happens the following may be helpful. Please give it a try.
- Open the song you want to play.
- Click the Play button.
- Click the Stop button.
- Let the black loading bar above the Play button load at least half way.
- Click Play again.
If that doesn't resolve the issue you'll want to check that your browser and Flash Player are both up to date. Also, make sure that you don't have any unnecessary programs running on your computer.
I can't hear anything when I try to play a recording.
If you're not seeing the song player at all you may need to install Flash Player.
If you do see the player, but hear no sound when clicking Play, the first thing you'll want to do is check that your speakers or headphones are fully plugged in and that the power is turned on (if applicable). You may want to test the sound with another program on your computer to ensure you have sound.
General Recording Questions
It keeps asking me to Allow my mic and camera, and won't let me record.
If you've clicked "Allow" and "Remember" in the popup permissions window and you're being prompted to allow permission again you may need to manually set the permissions.
- Open the SingSnap recorder or a saved song.
- Right mouse click on the recorder or song player.
- In the menu that opens click on "Global Settings..."
- A new window should open.
- Click on the "Camera and Mic" tab at the top of the new window.
- Click on the "Camera and Microphone Setting by Site..." button.
- Locate and click "songs.singsnap.com" in the list of websites.
- Below the list of sites make sure "Allow" is selected in the drop down list.
- Close both windows and try to record again.
Why can't I remix my recording after 7 days?
When you mix or remix a recording our system blends your vocal track with the backing track. When you save the recording the mixed tracks are combined permanently and saved as one track.
Our system stores your unmixed vocal track for seven days. After seven days the vocal track is deleted. At that point we no longer have your unmixed vocal track to mix with the backing track. This means the remix function will no longer be available and the mix can not be altered.
Why do I get Connection Failed, No Record Servers or get stuck on Sending Recording?
These messages have to do with your internet connection.
If you get the "Connection failed" or "No Record Servers" problem every time you try to record it's likely that a firewall is blocking your connection to our servers (this can be firewall software, the Windows firewall or a built-in firewall in your router). Try disabling the firewall temporarily and see if you can connect. If you have determined that the firewall is the cause then make sure that it is allowing outgoing traffic on ports 1934 and 1935 (this is usually not necessary in most firewalls though).
If you get stuck on "Sending Recording..." it means it's taking too long to send your recording to our server.
Here are some tips to improve your connection to our recording servers:
- If you're recording with video, unplug the camera - reboot the computer - and try a recording without the video.
- Re-run the Wizard and choose a lower computer speed and upload speed.
- Close ALL programs running on your computer that may use your internet connection. This includes VOIP services, messengers, open browser tabs etc.
- Right click on the Flash player and select "Settings", then in the new window, select "Advanced". You should now be on the Adobe website. Click on the link "Website Privacy Settings Panel", select legacy.singsnap.com and choose "always allow".
Why do I only hear my voice and no music on my recordings?
You can remedy this by clicking "Enable Music" on the review step of recording to mix your voice and the music track together.