Need Help with Anything?

Check out the information below for answers to any questions you might have and don't forget to read the tutorials further down the page as well. Then if you're still stuck, contact us by sending a private message. You can also email us at support@singsnap.com but the response time may be a little slower when contacting us through email.

Frequently Asked Questions

Here are answers to the questions we get asked most frequently. Also, if there are any currently known issues occurring on the site we'll list them here with solutions or work-arounds when available.

Why won't my playlist automatically play the next recording when I'm using Google Chrome? Known Issue
If recordings are not automatically playing you most likely need to adjust some Chrome settings to allow Flash Player to run automatically.
Click here for more information
Why do I keep having to click "Allow" when I try to record or run the wizard? Known Issue
If you've clicked "Allow" and "Remember" in the popup permissions window when recording or using the setup wizard and you're being prompted to allow permission again you may need to manually set the permissions instead.
Click here for more information
Why do I see the "We cannot detect any sound coming from your microphone" message? Known Issue
This message is generally a result of browser settings that can cause no sound to be detected from your microphone.
Click here for more information
I tried to change my email address, but it won't let me.
Your email address may have been used on another account. Email addresses can only be used once. For more information see the Account Settings Tutorial
What will I have access to under the Free Trial?
During the 10 Day Free Trial, you will have full and unrestricted access to all Gold Features as outlined on our Gold Membership page.
Can I request a song to be added to the library?
Absolutely, please post the song titles on the Song Request page. Please keep in mind that due to license restrictions some songs may take a while and others may be impossible to acquire.
How are the recorder video effects applied, and how does it affect my recordings?
The recorder video effects do not alter the underlying video, they're a layer applied on top of the video to achieve the effect. This overlay technique is not possible on mobile devices. Recordings made using a video effect will be seen on mobile devices without the effect applied. You can however use a webcam program, such as ManyCam or WebcamMax, and apply effects directly to your video. Any effect you apply through a webcam program would be visible on all devices.
Why did my last subscription payment fail, my PayPal payment source is up to date?
A failed subscription payment is normally related to your preapproved funding sources needing updated. We explain how to update that information on this page.
Can I change my username?
Yes, we do allow a one time username change. For more information about how to change your username please see the Account Settings Tutorial
Why do I get Connection Failed, No Record Servers or get stuck on Sending Recording?
These messages normally have to do with your internet connection. For more information please see the Guide to Recording Tutorial
Why isn't my voice in sync with the music?
Most sycn issues are related to dropouts during recording. For more information please see the Guide to Recording Tutorial
Can I hear myself while singing on a Mac PC?
Yes, on a Mac with OSX you can use a free utility called "Line In" to hear yourself on a microphone through the speakers or headphones. Simply install, and press the "Play Thru" button to hear the microphone through your headset or speakers. You can download the Line In utility at http://www.rogueamoeba.com/freebies/
Can I use ManyCam on a Mac PC?
Yes, you can select ManyCam as one of the cameras in the setup wizard. Simply select that camera in the recorder to use ManyCam. Also, you can select your webcam and ManyCam as two different cameras in the wizard. For further support with ManyCam, its best to contact them directly. We have confirmed that ManyCam works with the setup wizard and the recorder on Mac OSX 10.10.1.
Why am I seeing a notice telling me it's time to change my browser?
The "It's time to change your browser..." notice is shown to Windows XP and Windows Vista users when using Google Chrome or Internet Explorer 8 as their browser. Microsoft has dropped support for Internet Explorer 8 and Google has announced they will drop support for Chrome on both XP and Vista in April 2016. The only remaining mainstream browser that will be available on Windows XP is FireFox. Currently Windows Vista users can still use Internet Explorer 9, but support for that browser will soon end. We recommend using FireFox for the best user experience on your older XP and Vista machines.