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Cancelling a Recurring Gold Membership Subscription

As a valued member, we're sorry to see that you want to cancel your subscription. If there is anything we can do to improve our service, please let us know! If you have any feedback, questions or trouble cancelling you can contact us via private message or email us at

Not Sure What Type of Subscription You Have?

You can view your Account --> View Payments page to check. Once on the page locate the subscription and look under the Type heading.

Auto-Renewing Through PayPal

The following instructions will explain how to cancel your auto-renewing subscription through PayPal. If you'd like to view the instructions on PayPal's website please ensure you're logged into PayPal and click on the following link.

Personal Account:
  1. Go to the PayPal website and log in to your PayPal account.
  2. Click the Gear / Cog icon in the upper right of the page (to the left of the Log Out button).Click on Payments in the blue bar above your Profile information.
  3. In the Automatic payments section click on the Manage automatic payments button.
  4. In the left column locate the subscription you wish to cancel and click the merchant name (SingSnap) to open it.
  5. Under the Status area click on the "Cancel" button.
  6. Click to confirm the cancellation when prompted.
Business Account:
  1. Click the Profile icon (Gear / Cog) next to Log out, if prompted select Profile and settings
  2. Select My money from the left hand side of the page.
  3. In the Automatic payments section (may be called Preapproved payments), click Manage automatic payments or Set Preapproved Payments
  4. Select the merchant (click on SingSnap) whose agreement you want to cancel and click Cancel
  5. Click Cancel Profile to confirm your request

Auto-Renewing Through Apple

The following instructions from Apple will explain how to cancel an auto-renewing subscription from your mobile device. If you'd like to view the instructions on Apple's website please see the following link:

  1. Go to Settings > [your name] > iTunes & App Store.
  2. Tap your Apple ID at the top of the screen.
  3. Tap View Apple ID. You might need to authenticate your Apple ID.
  4. Tap Subscriptions.
  5. Tap the subscription that you want to manage. (If you're being charged for a subscription, but you don't see it in your list of subscriptions, it might be billed through our website or PayPal. Please see the Help section of our website for instructions to cancel your non-Apple subscription.)
  6. Use the options to manage your subscription. You can choose a different subscription offering, or tap Cancel Subscription to cancel your subscription. If you cancel, your subscription will stop at the end of the current billing cycle.

Auto-Renewing Through SingSnap

The following instructions will explain how to cancel your on site auto-renewing subscription.

  1. Click on the Account button in the navigation bar at the top of any SingSnap page.
  2. Click on the View Payments option.
  3. Locate the active subscription you wish to cancel.
  4. Click on the Cancel link shown just below the subscription type (1 Month, 1 Year, etc).
  5. Enter a reason for cancelling (optional, but greatly appreciated) and click the Cancel button.